Welcome to Gubungarri Adventures (ABN 96 248 338 421). We are a Tour business based in the Kimberley region of Western Australia. In this document, references to “we”, “us”, and “our” refer to Gubungarri Adventures.
We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, hold, use, and disclose your personal information. It also explains how you can access or correct your information and how to make a complaint.
By using our website (www.gubungarriadventures.com.au), making a booking, or otherwise providing us with your personal information, you consent to us handling your information in accordance with this Privacy Policy.
"Personal information" is any information or opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:
Identity & Contact Data: Your full name, email address, phone number, and postal address.
Booking & Transaction Data: Details about your bookings, tour dates, payments, and any specific requirements you provide. Payment card details are processed by our secure third-party payment gateway (Stripe) via Rezdy; we do not store your full card number.
Technical Data: Your IP address, browser type, device information, and details of your visits to our website. This is often collected automatically.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences.
In some cases, we may need to collect "Sensitive Information" to provide our services safely. This could include:
We only collect sensitive information with your explicit consent and for the primary purpose of ensuring your safety and tailoring our services to your needs.
We collect information in several ways, including:
Directly from you: When you fill out a form on our website, make a booking, contact us by phone or email, or speak to us in person.
Automatically: When you use our website, we use cookies and similar technologies to collect Technical and Usage Data.
From Third Parties: We may receive information about you from third-party booking agents or platforms you used to book our services.
You can sometimes deal with us anonymously or by using a pseudonym. However, if you don't provide the information we need, we may not be able to provide you with our products or services.
We use your personal information for the following purposes:
To process and manage your bookings and payments.
To provide you with the products, services, and information you have requested.
To communicate with you about your booking, including sending confirmations and reminders.
To ensure your health and safety during our tours or stays.
To respond to your enquiries and provide customer support.
To improve our website, products, and services.
For marketing purposes, such as sending you information about our special offers or new tours (only where you have opted in). You can unsubscribe at any time by following the instructions in the communication.
To comply with our legal and regulatory obligations.
We do not sell or rent your personal information. We may disclose your information to trusted third parties to help us operate our business, such as:
Booking Systems: Our online booking is powered by Rezdy.
Payment Gateways: To securely process your payments, such as Stripe.
Email Marketing Platforms: To send you newsletters and marketing materials (where you have consented).
IT Service Providers: Who assist with our website hosting, data storage, and other technical services.
Professional Advisers: Including lawyers, accountants, and insurers.
Government and Regulatory Bodies: As required by Australian law.
Some of these third-party services may be based overseas (e.g., in the USA, UK, EU). When we disclose your information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.
Our website uses cookies, which are small text files stored on your device. We use them to:
Make our website work correctly (e.g., keep you logged in).
Analyse website traffic and improve user experience using services like Google Analytics.
Show you relevant advertising on other websites (retargeting), for example, via the Meta (Facebook/Instagram) Pixel.
You can control and refuse cookies by adjusting your browser settings. However, if you disable cookies, some parts of our website may not function properly.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. This includes using secure payment gateways and limiting access to your information to only those personnel who need it.
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will take reasonable steps to destroy or de-identify it.
You have a right to request access to the personal information we hold about you and to request its correction.
To do so, please contact our Privacy Officer using the details below. We may need to verify your identity before proceeding. There is no charge for making a request, but we may charge a reasonable administrative fee for providing a copy of your information.
Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing them with your information.
We may update this Privacy Policy from time to time. The current version will always be posted on our website. We encourage you to check back periodically to review any changes.
If you have a question, concern, or complaint regarding how we handle your personal information, please contact us first.
Contact Person: The Privacy Officer
Business: Gubungarri Adventures
Email: book@gubungarriadventures.com.au
We will investigate your complaint and respond to you in writing within a reasonable time (usually within 30 days).
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
OAIC Contact Details:
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Website: www.oaic.gov.au
